Refund & Return Policy
This policy explains how returns, replacements, and refunds are handled for Vape Amazon India orders.
Return window
Return or replacement requests must be raised within 7 days of delivery. Damaged, incorrect, or missing-item claims should be reported within 48 hours of delivery.
Return eligibility
- Items must be unused, unopened, in original packaging, and with all seals intact.
- Opened, used, tampered, damaged-after-delivery, or hygiene-sensitive vape/nicotine products are not eligible for return unless the item was delivered damaged, defective, or incorrect.
- Sale, clearance, and final-sale items may not be returnable unless required by law.
How to request a return
Contact priyanka.thatstore@gmail.com with your order number, reason for return, and clear photos if the item is damaged, defective, or incorrect.
If approved, return the item only after receiving confirmation from our support team.
Return address
Pulikeshi Nagar Fraser Town, Thom's Bakery & Supermarket Wheeler, Bengaluru, Karnataka, 560005, India
Refund processing
Approved refunds are processed to the original payment method within 5 to 10 business days after the returned item is received and inspected. Bank or payment provider timelines may vary.
Return shipping costs
For damaged, defective, incorrect, or missing-item cases caused by our error, we cover the approved return or replacement shipping process. For all other approved returns, the customer pays return shipping charges.