Refund policy

Return and Refund Policy

Last updated: July 27, 2026

We accept returns and exchanges for eligible products under the conditions described below.

Return Window

You may request a return within 7 calendar days from the date of delivery.

Return requests submitted after the 7-day return period may not be accepted.

Eligible Product Condition

We accept returns for new products only.

To qualify for a return, the product must be:

Unused, unworn, unwashed, and undamaged.
In its original condition.
Returned with all original packaging, tags, accessories, manuals, and included items.
Accompanied by the order number or proof of purchase.

Products showing signs of use, damage, alteration, washing, improper handling, or missing parts may not be eligible for return.

Returns Accepted

We accept eligible returns for:

Defective products.
Damaged products.
Incorrect products.
Products with missing parts or accessories.
Non-defective products returned because of a change of mind.

All returns remain subject to the product-condition and return-window requirements stated in this policy.

Return Method

Eligible products must be returned by mail or courier.

To start a return, contact our customer-support team before sending the product:

Email: priyanka.thatstore@gmail.com
Phone: +91 96969 85895

Please provide:

Your name.
Order number.
Reason for the return.
Product details.
Photographs or an unboxing video when reporting a damaged, defective, missing, or incorrect product.

Do not send a product back without receiving return approval and instructions.

Free Return Label

A free prepaid return label is included in the package.

Customers may use the included return label to send an eligible product back by mail or courier at no additional return-shipping cost.

Please keep the return label and original packaging until you have inspected and accepted your order.

If the return label is missing or damaged, contact us for assistance before returning the product.

Return Shipping Cost

There is no return-shipping charge for eligible returns made using the prepaid return label included in the package.

Additional charges may apply only when:

The customer chooses a different courier without our approval.
The product is sent to an incorrect address.
The return does not follow the instructions provided by us.
The product is found to be ineligible after inspection.

Restocking Fee

We do not charge any restocking fee for approved and eligible returns.

Exchanges

We accept exchanges within 7 calendar days of delivery.

Exchanges are subject to:

Product eligibility.
Availability of the requested replacement.
Return of the original product in new and unused condition.

When the requested replacement is unavailable, we may offer:

Another product of equivalent value.
Store credit.
A refund to the original payment method.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

The product is damaged.
The product is defective.
You received the wrong product.
A product, part, or accessory is missing.

We may request photographs of the product, packaging, shipping label, and damaged area to verify the issue.

After verification, we may provide a replacement, exchange, or refund.

Non-Returnable Products

The following products may not be eligible for return:

Used, worn, washed, altered, or damaged products.
Products without original packaging, tags, accessories, or included items.
Products returned after the 7-day return period.
Personalised, customised, or made-to-order products.
Perishable or consumable products.
Opened hygiene-sensitive or personal-care products.
Digital products, downloadable products, and gift cards.
Clearance or final-sale products where clearly disclosed before purchase.

This does not affect rights available under applicable consumer-protection laws.

Return Inspection

After receiving the returned product, we will inspect it to confirm that it meets the eligibility conditions.

We will notify you whether your return has been approved or rejected.

A return may be rejected when:

The product has been used or damaged.
Parts, accessories, tags, or packaging are missing.
The return was submitted outside the allowed period.
The returned product does not match the original order.
The return does not comply with this policy.

Refund Processing Time

Approved refunds will be processed within 7 business days after the returned product is received and inspected.

Refunds for prepaid orders will normally be issued to the original payment method.

For cash-on-delivery orders, approved refunds may be issued through UPI or bank transfer. Customers must provide accurate refund details.

Banks, card issuers, and payment providers may require additional time to reflect the refund in the customer’s account.

Original Shipping Charges

Original delivery charges are refundable when:

The product delivered was defective.
The product was damaged during delivery.
An incorrect product was delivered.
The order was incomplete because of our error.

For other eligible returns, the original shipping charge may be non-refundable unless otherwise required by applicable law.

Order Cancellation

Orders may be cancelled before they are packed or dispatched.

Once an order has been dispatched, cancellation may not be possible. The customer may request a return after delivery according to this policy.

Return Address

Approved returns should be sent using the prepaid return label included in the package.

Business address:

Pulikeshi Nagar, Fraser Town
Near Thom’s Bakery & Supermarket, Wheeler Road
Bengaluru, Karnataka – 560005
India

Contact Us

For questions about returns, exchanges, replacements, or refunds, contact: