Terms of Service

Last updated: July 27, 2026

These Terms of Service govern your access to and use of this website and your purchase of products through our online store.

Throughout these Terms, “we,” “us,” and “our” refer to the owner and operator of this online store. “You” and “your” refer to any visitor, customer, or person using the website.

By accessing our website, creating an account, placing an order, or purchasing a product, you agree to these Terms of Service. Please read them carefully before using the website.

1. Online Store Terms

By using this website, you confirm that:

• You are legally capable of entering into a binding agreement.
• The information you provide is true, complete, and current.
• You will use the website only for lawful purposes.
• You will not use our products or services in violation of applicable laws.
• You will not attempt to damage, disrupt, misuse, or gain unauthorised access to the website.

You are responsible for maintaining the confidentiality of your account details and password.

2. Product Information

We make reasonable efforts to display accurate product descriptions, specifications, images, colours, sizes, prices, and availability.

However:

• Product colours may appear slightly different depending on your screen or device.
• Product packaging may change without prior notice.
• Minor differences may occur between product images and the delivered product.
• Product availability may change at any time.

Customers should carefully review the product description, size, specifications, compatibility, and other relevant details before placing an order.

3. Prices and Taxes

All prices displayed on the website are listed in Indian Rupees unless otherwise stated.

Applicable taxes, shipping fees, cash-on-delivery charges, handling charges, or other permitted charges will be displayed before the order is completed.

We reserve the right to change product prices at any time. A price change will not normally affect an order that has already been confirmed, except in cases of an obvious pricing or technical error.

4. Orders

Submitting an order does not automatically mean that we have accepted it.

An order is accepted after:

• Payment has been successfully authorised, where applicable.
• Product availability has been confirmed.
• Order information has been verified.
• The order has been processed or dispatched.

After placing an order, you should receive an order-confirmation message containing the available order details.

We may limit or cancel quantities purchased per customer, household, account, payment method, or delivery address.

5. Order Cancellation by Us

We may cancel or refuse an order when:

• The product is unavailable.
• The price or product information is incorrect.
• Payment cannot be verified or authorised.
• The delivery address is incomplete or outside our service area.
• We reasonably suspect fraudulent or unauthorised activity.
• The order violates these Terms or applicable law.
• A technical error affects the order.

When we cancel a prepaid order, the amount collected will be refunded according to our Refund Policy.

6. Customer Cancellation

Customers may request cancellation before an order has been packed or dispatched.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may request a return after delivery, subject to our Return and Refund Policy.

Submitting a cancellation request does not guarantee cancellation if the order has already entered fulfilment.

7. Payment

We may accept payment through the methods displayed during checkout, including eligible cards, UPI, net banking, wallets, cash on delivery, or other supported payment options.

By submitting payment information, you confirm that:

• You are authorised to use the selected payment method.
• The billing information provided is accurate.
• Sufficient funds or credit are available to complete the transaction.

Payments may be processed by independent payment-service providers. We do not directly control delays, declines, verification requests, or technical failures caused by those providers.

Do not make payment to any unofficial account, number, payment link, or individual claiming to represent us unless the payment option is displayed on our website or confirmed through our official contact details.

8. Shipping and Delivery

Shipping availability, charges, order-processing times, and estimated delivery periods are described in our Shipping Policy and during checkout.

Delivery estimates are provided in good faith but may be affected by:

• Courier delays.
• Weather or natural events.
• Public holidays.
• Transport disruptions.
• Incorrect or incomplete addresses.
• Recipient unavailability.
• Remote-area restrictions.
• Events outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact number.

Risk of loss or damage will be handled according to applicable law and our policies.

9. Failed or Refused Delivery

When an order cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept delivery, or repeated failed delivery attempts, the order may be returned to us.

Applicable forward-shipping, return-shipping, cash-on-delivery, or handling charges may be deducted from an eligible refund, except where the failed delivery resulted from our error or the courier’s verified error.

10. Returns, Exchanges and Refunds

Returns, replacements, exchanges, and refunds are governed by our separate Return and Refund Policy.

Customers should review that policy before placing an order. It explains:

• The return window.
• Product eligibility requirements.
• Return methods.
• Return-shipping responsibility.
• Non-returnable items.
• Refund-processing timelines.
• Damaged, defective, missing, or incorrect-order procedures.

Nothing in these Terms limits rights that cannot legally be excluded under applicable consumer-protection laws.

11. Damaged, Defective or Incorrect Orders

Customers should inspect their order promptly after delivery.

When a product is damaged, defective, incomplete, or different from what was ordered, customers should contact us within the reporting period stated in our Return and Refund Policy.

We may request photographs of:

• The delivered product.
• The outer packaging.
• The shipping label.
• The damaged area.
• The included items.

An unboxing video may also be requested where reasonably necessary to verify the issue.

12. Accuracy of Account and Order Information

You agree to provide accurate and complete:

• Name and contact information.
• Billing information.
• Delivery address.
• Email address.
• Phone number.
• Payment information.

We are not responsible for delays or failed deliveries caused by inaccurate information submitted by the customer.

Please contact us promptly when order information requires correction. Changes may not be possible after dispatch.

13. Promotional Offers and Discount Codes

Promotional offers, discount codes, coupons, free gifts, and special prices may be subject to separate conditions.

Unless otherwise stated:

• Only one discount code may be used per order.
• Offers cannot be exchanged for cash.
• Offers cannot be applied after an order is placed.
• Offers may be limited by date, stock, product, location, or customer.
• Promotional products may remain subject to our return conditions.
• We may withdraw or correct an offer affected by an obvious error or misuse.

14. Reviews and Customer Content

When you submit a review, photograph, comment, suggestion, or other content, you confirm that:

• The content is based on your genuine experience.
• You have the right to share it.
• It does not violate another person’s rights.
• It is not defamatory, fraudulent, abusive, unlawful, or misleading.
• It does not contain malicious software or harmful code.

We may moderate or remove content that violates these Terms, but we are not obligated to publish every submission.

15. Intellectual Property

The website and its content—including text, graphics, logos, photographs, product descriptions, layouts, videos, designs, and software—are owned by us, licensed to us, or used with permission.

You may use the website only for personal shopping and lawful, non-commercial purposes.

You may not copy, reproduce, republish, sell, distribute, modify, scrape, or commercially exploit website content without permission from the relevant rights holder.

16. Prohibited Uses

You must not use the website:

• For unlawful or fraudulent activities.
• To provide false identity, payment, or delivery information.
• To interfere with website security or operation.
• To introduce malware, viruses, or harmful code.
• To collect another person’s information without authorisation.
• To infringe intellectual-property or privacy rights.
• To submit false reviews or misleading information.
• To attempt unauthorised access to accounts, servers, or systems.
• To place orders for unauthorised resale where restrictions are disclosed.

We may suspend or terminate access when these restrictions are violated.

17. Third-Party Services and Links

Our website may use or link to third-party services, including:

• Payment gateways.
• Courier companies.
• Analytics providers.
• Social-media platforms.
• Customer-support services.
• External websites.

Third-party services may operate under their own terms and privacy policies. We are not responsible for independent third-party websites or services beyond the responsibilities imposed on us by applicable law.

18. Website Availability

We aim to keep the website accurate, secure, and available. However, we do not guarantee that access will always be uninterrupted or error-free.

The website may be temporarily unavailable because of maintenance, security updates, technical failures, hosting issues, or circumstances outside our control.

19. Disclaimer

Products and services are provided according to their descriptions and applicable consumer guarantees.

To the maximum extent permitted by law, we do not guarantee that:

• The website will always be uninterrupted or error-free.
• Every product will remain continuously available.
• Website errors will always be corrected immediately.
• The website will be compatible with every browser or device.

This section does not exclude warranties, guarantees, remedies, or consumer rights that cannot legally be excluded.

20. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, or consequential loss arising solely from misuse of the website or a breach of these Terms by the customer.

Nothing in these Terms limits liability that cannot legally be limited, including liability arising from fraud, wilful misconduct, or rights protected under applicable consumer law.

21. Indemnification

You agree to be responsible for losses, claims, or expenses reasonably arising from:

• Your unlawful use of the website.
• Your violation of these Terms.
• Your infringement of another person’s rights.
• Fraudulent or unauthorised activity carried out through your account.

This clause applies only to the extent permitted by applicable law.

22. Severability

When any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed only to the minimum extent necessary.

The remaining provisions will continue to remain effective.

23. No Waiver

A delay or failure by us to enforce a provision of these Terms does not mean that we permanently waive the right to enforce it later.

24. Termination

We may suspend or terminate access to the website when a user materially violates these Terms, engages in fraudulent activity, threatens website security, or uses the service unlawfully.

Obligations that reasonably continue after termination—including payment obligations, intellectual-property rights, liability provisions, and dispute-related provisions—will remain effective.

25. Governing Law

These Terms are governed by the laws of India.

Any dispute will be subject to the competent courts and consumer-dispute authorities having jurisdiction under applicable law.

Nothing in this clause prevents a consumer from approaching an appropriate consumer commission, authority, or grievance-redressal platform where permitted by law.

26. Changes to These Terms

We may update these Terms to reflect changes in our business, services, website features, or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date. Changes will apply from the date they are published unless otherwise stated.

27. Contact Information

Questions regarding these Terms of Service may be sent to:

Email: priyanka.thatstore@gmail.com
Phone: +91 96969 85895

Business address:
Pulikeshi Nagar, Fraser Town
Near Thom’s Bakery & Supermarket, Wheeler Road
Bengaluru, Karnataka – 560005
India